Channel Manager Refund Policy
This policy covers Solidres Channel Manager subscriptions only. For every other Solidres product and subscription, our standard refund policy applies. Where the two differ, this page is the one that applies to your Channel Manager subscription.
IN SHORT Try the Solidres Channel Manager for up to 30 days. If it is not right for you — for any reason, or no reason at all — we refund your first order in full.
The 30-day money-back guarantee
If you are not satisfied with the Solidres Channel Manager, we will refund your subscription in full when you ask within 30 days of the purchase date. Unlike our standard refund policy, this guarantee is unconditional:
- You do not need to give a reason. "It is not for us" is enough. We will ask what did not work for you, but answering is optional and never a condition of the refund.
- You do not need to prove a problem. There is no troubleshooting requirement and we will never ask for access to your website to approve the refund.
- Using the product does not reduce the refund. You can connect your property, map your channels and receive bookings during the 30 days — if you then ask for a refund, it is still the full amount.
We can afford to be this direct because a channel manager proves itself quickly: connect your property, map a channel or two, and within a couple of weeks you will see your availability and rates on your channels and your OTA bookings landing in Solidres. Thirty days is enough time to see that working — including the one to two weeks an OTA connection can take to go live on the channel's side.
What is covered
| Purchase | Covered by this guarantee |
|---|---|
| Your first Solidres Channel Manager order — including every Channel Manager subscription in it, if you buy for several properties at once | Yes — full refund within 30 days |
| Renewals of a Channel Manager subscription | No |
| Later Channel Manager orders (additional properties, tier upgrades) | No — covered by the standard refund policy |
| Other Solidres products and subscriptions | No — covered by the standard refund policy |
The guarantee applies once per customer: it exists so you can evaluate the Solidres Channel Manager without risk the first time, not as a way to run it in 30-day slices.
What happens after a refund
When we process your refund:
- Your Channel Manager subscription is cancelled and your property's channel connection is deactivated. Availability and rates stop syncing to your channels, and new OTA bookings stop being delivered to your site.
- Reservations already delivered to Solidres stay in Solidres — they are normal reservations and nothing is deleted from your site.
- Your accounts with the OTAs themselves (Booking.com, Expedia, Airbnb, …) are your own and are not touched. You go back to managing them the way you did before connecting.
IMPORTANT Once syncing stops, the availability your channels last received is frozen — it no longer updates when you take bookings. To avoid overbookings, log into each OTA's own extranet after the refund and manage your availability there directly (or close sales) until you have another way to keep the channels up to date.
If you come back later, you are welcome — but a refunded connection is not kept on file. Reconnecting means a new subscription and mapping your channels again from scratch.
How to request a refund
- Open a request in our Private Support Tickets system within 30 days of your purchase date, and mention the email address or order used for the purchase.
- We deactivate the channel connection and cancel the subscription, then issue the refund to your original payment method.
- The refund is processed within 7 business days. Depending on your payment provider it can take a few more days to appear on your statement.
Questions
If anything here is unclear — or you are not sure whether your situation is covered — ask us before you buy via the Private Support Tickets system. This policy applies to purchases made while it is published; like our standard refund policy, it may be updated from time to time.