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Amended room reservation - now missing

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6 months 3 weeks ago #12132 by Thellie
A reservation came from Agoda, via Myallocator, about 3 weeks ago. 3 rooms were booked - 107, 108, 206.
I was asked by reception yesterday to amend the booking, moving 206 to another room.

This caused the reservation to disappear in the dashboard, and also it seems to have updated Myallocator to remove the booking. BUT the reservation is still in the reservations list.

To solve the problem quickly, I made a replacement reservation (new rooms: 106,107,108), and have set the Agoda automated booking to 'trashed'.

I remember something similar happen a while ago - a reservation disappeared in the dashboard - but was busy at the time and forgot to report it here.

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6 months 3 weeks ago #12134 by solidres
Replied by solidres on topic Amended room reservation - now missing
Hi,

Thank you for your report.

I was asked by reception yesterday to amend the booking, moving 206 to another room.


Did you mean moving room 206 to another reservation?

Regards,

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6 months 3 weeks ago #12139 by Thellie
Replied by Thellie on topic Amended room reservation - now missing
No, it was in the same reservation - when I amended the reservation, I closed 206 and opened the other room.

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6 months 3 weeks ago #12142 by solidres
Replied by solidres on topic Amended room reservation - now missing
Hi,

We are not able to replicate this issue, so please raise a new support ticket and provide us a reservation where we can replicate it so that we can debug it easier for you.

Regards,

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