Amended room reservation - now missing

A reservation came from Agoda, via Myallocator, about 3 weeks ago. 3 rooms were booked - 107, 108, 206.
I was asked by reception yesterday to amend the booking, moving 206 to another room.

This caused the reservation to disappear in the dashboard, and also it seems to have updated Myallocator to remove the booking. BUT the reservation is still in the reservations list.

To solve the problem quickly, I made a replacement reservation (new rooms: 106,107,108), and have set the Agoda automated booking to 'trashed'.

I remember something similar happen a while ago - a reservation disappeared in the dashboard - but was busy at the time and forgot to report it here.

Hi,

Thank you for your report.

Did you mean moving room 206 to another reservation?

Regards,

No, it was in the same reservation - when I amended the reservation, I closed 206 and opened the other room.

Hi,

We are not able to replicate this issue, so please raise a new support ticket and provide us a reservation where we can replicate it so that we can debug it easier for you.

Regards,