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upgrade breaks Joomla site template

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1 week 5 days ago - 1 week 5 days ago #15672 by ehcanada
upgrade breaks Joomla site template was created by ehcanada
[WEBSITE CREDENTIALS REMOVED]
Last edit: 1 week 5 days ago by solidres.

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1 week 5 days ago - 1 week 5 days ago #15674 by solidres
Replied by solidres on topic upgrade breaks Joomla site template
Hi,

Please do not post your website credentials here because this is a public forum, please use our private support ticket instead (require an active subscription level).

If your subscription was expired, please renew your subscription first.

Please change your website credentials immediately for your own safety.

Regards,
Last edit: 1 week 5 days ago by solidres.

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4 days 13 hours ago #15700 by ehcanada
Replied by ehcanada on topic upgrade breaks Joomla site template
I was told to leave credentials, with no explanation of where to leave them.

We do have an account, but i was unaware that our subscription had expired.

Can you help with this upgrade breaking our template, or am I out of luck?

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4 days 2 hours ago #15718 by solidres
Replied by solidres on topic upgrade breaks Joomla site template
Hi,

You should try the following steps:

1. Make sure that your Solidres is using latest version (2.9.2)
2. Disable all of your template override for Solidres (you can do that in Solidres System Info page)

Then try again.

Regards,

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