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Booking end with a totaly wrong price for no reason

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7 months 3 weeks ago #16230 by darja
Today we got a booking email which show a booked Training but it show 899€ instead of 260€. While we thought about it the customer call us and report that he also got a vconformation mail for 899€ while he booked the Training for 260€ and a rental bike for 150€ and so he expect 410€ in total.
So we checked the experience and also the cost of the extra and both was fine. Then we did a test booking for the exact same Tour with extra and we got the right conformation.
This happend the very first time but it leave a strange feeling as we found no reason and even if the customer would have clicked the extra double or the training double, there is no way to get a result of 899 inner this experience. So my questions are:

Does this happen for some of you as well?
Does the Developer have any idea what could be the reason for this exotic mistake?

cheers

Team Viaduro

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7 months 3 weeks ago #16231 by solidres
Hi,

Please raise a new support ticket and provide us your website info, including the admin account and the URL to that experience so that we can check it further for you.

Regards,
The following user(s) said Thank You: darja

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7 months 4 days ago #16307 by darja
As we change this booking alreay and it never happen before and after, we will wait until it happen again and then place a ticket where everything is then in a status to make a research. Thanks anyway.

cheers

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7 months 3 days ago #16309 by solidres
Hi,

Thank you, please keep us posted.

Regards,

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