This is a message from GoDaddy who maintains our website. The issue was when trying to make a booking on the website, the feature selecting the dates was not functional, however, after they deactivated the plugin, a potential customer cannot pay/make a deposit on the website and a confirmation email is not sent. How can this be resolved?
Hi Elizabeth,
This is regarding your ticket submitted, here’s the builder’s instruction about the issue of your check in and check out dates, see below:
-The issue was caused by the Solidres Complex Tariff plugin, which is an addon plugin of Solidres, a plugin used for this apartment reservation functionality.
Deactivating this Solidres Complex Tariff plugin resolves the issue so the dates are working properly:
prnt.sc/h5-75k86W6XD
As this is a premium plugin, I would advise contacting their support and having them resolve this issue. The customer can reach out to the plugin support here:
www.solidres.com/contact-us
Elizabeth
