fatal error when installing Solidres version 4.0.0 Alpha

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3 weeks 5 days ago - 3 weeks 5 days ago #20926 by franck
Hello everyone, during the installation I had a fatal error 500 installing Solidres version 4.0.0 could you help me I do not understand why ? for information before installation I was under version 3.3.0 Beta.
thanks for your help
Last edit: 3 weeks 5 days ago by franck.

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3 weeks 4 days ago #20927 by solidres
Hi,

Please provide us more information like an error stack trace, it would be helpful for debugging process.

Regards,

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3 weeks 4 days ago - 3 weeks 3 days ago #20928 by franck
Hello,

When I install the following file: Solidres_Core_Package_v4.0.0_ALPHA.zip
A page opens (see first image capture), and when I want to visit my site (see image capture 2)
I'm running Joomla version 5.2.5
do you have any idea what's going on? i tried it twice and the same thing happens.
Due to this issue, I need to restore my site.
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Last edit: 3 weeks 3 days ago by franck.

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3 weeks 3 days ago #20929 by solidres
Hi,

Please raise a new support ticket and provide us your website info, we will check it for you.

Regards,

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