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Pro features vanished

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5 years 8 months ago #17995 by mosif
Pro features vanished was created by mosif
Hi

I bought the $89 package, but all the pro modules vanished after my subscription expired.

I never did find a place to enter my download ID into the components Admin control panel in Joomla.

Is this normal behaviour? Do I need to renew every 6 months to keep the features for the $89 version?


Can someone advise?



Thanks.

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5 years 8 months ago #17996 by solidres
Replied by solidres on topic Pro features vanished
Hi,

You should download all extensions and store them locally because when your subscription expired, you won't be able to download them again.

However please don't worry about that, just send us an email to contact@solidres.com and provide us the username and download ID, we will send the missing extensions that were associated with your subscription to you.

Regards,

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