problem with paypal subscription payment

Hi support team,

I am trying out the coupon code in the subscription form. The coupon code amount is retrieved, but it shows up as 00.00 instead of 00,00. See the example below.

CHECK
Regular price
€
49,00
Discount
€
49.00
Tax
€
0,00
Total charge
€
0.00

When I click on the subscribe button I am sent to PayPal, but it shows an error message, that the amount must be calculated as 0,00.
This means the discount must be calculated as 49,00 and not as 49.00
I don't know where to change the . into a , in the coupon section, because it adds the . automatically when i have entered the amount. How can this be changed in the subscription form into an 49,00 amount , so that I can use the coupon codes correctly?

Waiting for your reply!

Best regards,
Sandra

Hi,

You can change the currency format in Solidres Options - Currency - Currency format pattern.

Regards,

Hi support team,

I choose another currency format pattern and that worked, but the discount is calculated in us dollars instead of Euro. This problem with the wrong currency I also have with the subscription amount and the total amount on the PayPal payment page.

Everything seems to be set the right way in Euro in the Solidres system. How can I make sure that us dollar is not used any more on the PayPal payment page?

Best regards,
Sandra

Hi,

Please raise a new support ticket, we will check it for you.

Regards,

Hi support team,

Okay, I will raise a support ticket. Thanks

Best regards,
Sandra