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Support Policy

We only provide official support for Solidres's subscribers, all subscribers can request support by using forum or support ticket system. For more information please check our Support Policy at www.solidres.com/support-policy

Solidres Site Stopped Working

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8 years 5 months ago #11612 by jamesjazz
Replied by jamesjazz on topic Solidres Site Stopped Working
This is a screenshot of the latest response from my host, they still maintain it is a compatibility issue:

Attachment exa.PNG not found

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8 years 5 months ago #11613 by solidres
Replied by solidres on topic Solidres Site Stopped Working
Hi,

Please raise a new support ticket and provide us your website info, we will check it for you.

Regards,
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy

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8 years 5 months ago #11614 by jamesjazz
Replied by jamesjazz on topic Solidres Site Stopped Working
How do I raise a ticket?
After sign in I look for the option but I cannot see how to do it.

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8 years 5 months ago #11615 by solidres
Replied by solidres on topic Solidres Site Stopped Working
Hi,

The support ticket system can be access via menu Support - Tickets.

This menu is available for all active subscribers, since your subscription is expired, please renew your subscription.

Regards,
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy

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