Solidres Site Stopped Working

This is a screenshot of the latest response from my host, they still maintain it is a compatibility issue:

Hi,

Please raise a new support ticket and provide us your website info, we will check it for you.

Regards,

How do I raise a ticket?
After sign in I look for the option but I cannot see how to do it.

Hi,

The support ticket system can be access via menu Support - Tickets.

This menu is available for all active subscribers, since your subscription is expired, please renew your subscription.

Regards,