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[Resolved] Childrens calculation error. Please check It.
- jhernandezb85
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2 years 11 months ago - 2 years 11 months ago #18971
by jhernandezb85
[Resolved] Childrens calculation error. Please check It. was created by jhernandezb85
Hi guys.
I was playing around with the demo site, everything was working almost terrific until I notice that the children prices are not properly calculated.
Please check images with prices configuration, and calculation errors, and let me know if it is some configuration mistake from my end or...
Thanks for any Answer about it.
Images link: drive.google.com/drive/folders/1UAkCf_Iu...oHWT6f2z?usp=sharing
I was playing around with the demo site, everything was working almost terrific until I notice that the children prices are not properly calculated.
Please check images with prices configuration, and calculation errors, and let me know if it is some configuration mistake from my end or...
Thanks for any Answer about it.
Images link: drive.google.com/drive/folders/1UAkCf_Iu...oHWT6f2z?usp=sharing
Last edit: 2 years 11 months ago by jhernandezb85. Reason: some images were not uploaded
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2 years 11 months ago #18973
by solidres
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
Replied by solidres on topic [Resolved] Childrens calculation error. Please check It.
Hi,
According to your rate plan configuration, you must set the Solidres Config > Rate plan > Child room cost from Per age range to Per child quantity (screenshot).
However in the live demo you can not change the Solidres Config.
Regards,
According to your rate plan configuration, you must set the Solidres Config > Rate plan > Child room cost from Per age range to Per child quantity (screenshot).
However in the live demo you can not change the Solidres Config.
Regards,
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
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- jhernandezb85
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2 years 11 months ago - 2 years 11 months ago #18974
by jhernandezb85
Replied by jhernandezb85 on topic [Resolved] Childrens calculation error. Please check It.
Hi;
You can see in the first image, the rate plan is set by child age range, I set from 5 to 12 yr.
I think the problem is not the child configuration, is the calculation formula, for example:
If I set first adult $100, second adult $100, first child $50, second child 60.
If I select 1 adult + 1 child, for just one day it give me $210, but it should be just $150
Please, see the images for more details. (images were uploaded in reverse order)
I know I'm playing around with the live demo site, but maybe it is behaving like this in the rest of your Solidres customer's sites, or maybe it's just the live demo site is not up to date and this behavior has already solved.
You can see in the first image, the rate plan is set by child age range, I set from 5 to 12 yr.
I think the problem is not the child configuration, is the calculation formula, for example:
If I set first adult $100, second adult $100, first child $50, second child 60.
If I select 1 adult + 1 child, for just one day it give me $210, but it should be just $150
Please, see the images for more details. (images were uploaded in reverse order)
I know I'm playing around with the live demo site, but maybe it is behaving like this in the rest of your Solidres customer's sites, or maybe it's just the live demo site is not up to date and this behavior has already solved.
Last edit: 2 years 11 months ago by jhernandezb85. Reason: typing errors
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2 years 11 months ago #18981
by solidres
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
Replied by solidres on topic [Resolved] Childrens calculation error. Please check It.
Hi,
As we said in the previous reply, if you set the pricing for 2 child age ranges which are the same, you must change the Solidres Config for that case, otherwise it will duplicate the calculation for both children (100 + 50 + 60 = 210)
We've changed that option in the live demo site (Per child quantity), now you can test again with your specific rate plan setup, now it should be 100 + 50 = 150.
The previous Solidres Config (Per age range) is for the use case when you define rate plan for child in different age ranges (0 to 5, 6 to 12 for example).
Regards,
As we said in the previous reply, if you set the pricing for 2 child age ranges which are the same, you must change the Solidres Config for that case, otherwise it will duplicate the calculation for both children (100 + 50 + 60 = 210)
We've changed that option in the live demo site (Per child quantity), now you can test again with your specific rate plan setup, now it should be 100 + 50 = 150.
The previous Solidres Config (Per age range) is for the use case when you define rate plan for child in different age ranges (0 to 5, 6 to 12 for example).
Regards,
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
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2 years 11 months ago #18982
by jhernandezb85
Replied by jhernandezb85 on topic [Resolved] Childrens calculation error. Please check It.
Hi;
I tested very quick, and now is working as I expected.
So basically Solidres Child Configuration, is about Solidre's behavior, and not about Solidre's Rate Plan Settings.
Now I understood the difference, sorry not been able to understand it before.
Thanks for taking your time to answer.
I love Solidres, you are doing a great work.
I tested very quick, and now is working as I expected.
So basically Solidres Child Configuration, is about Solidre's behavior, and not about Solidre's Rate Plan Settings.
Now I understood the difference, sorry not been able to understand it before.
Thanks for taking your time to answer.
I love Solidres, you are doing a great work.
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