Numbers along the top of room types, in the calendar #2

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2 months 3 weeks ago #21134 by Thellie
Hi,
Our numbers are mismatched, but it seems to be a communication error with MyAllocator - all fields are similar eg 5/- 4/- 1/- 0/- ... I believe that the '-' should show the number from MyAllocator, but if it's '-' then presumably there's no communication between the two systems.

The last communication from MyAllocator was 07:44 Friday morning (so over 24 hours ago).

I've contacted MyAllocator to ask them to check their system, but I thought I'd ask here as well if this is something anyone has come across?

Things I've done today:
Upgrade Joomla to 5.4.1
Upgrade Solidres to 3.4.1
Upgrade all extensions (Solidres and others)
Checked the SR/My tokens still match
Checked the channel manager room IDs haven't changed
Resaved all relevant rate plans and room types

Not sure what else I can do.

I'll open a ticket with you if I don't get any help from MyAllocator, and will update this topic if they do solve the issue.

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2 months 3 weeks ago #21136 by solidres
Hi,

There was a server DNS issue which is now resolved, please check it again, if this issue persists, please raise a new private support ticket, we will look into it for you.

Regard,

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2 months 3 weeks ago #21137 by Thellie
Ah, okay. Yes, it resolved earlier this morning...
Thanks

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