Missing some notification and invoice emails

Hi,
on Solidres global options i set:
Auto create invoice to yes
Auto send invoice to yes
Apply to payment methods to paylater + bankwire + offline + paypal
Default reservation status to confirmed

After i simulate a booking with bankwire payment the partner and the customer receive the notification email.
This is fine.
After that i go to the backend and set the payment amount, the transaction id and set the payment status to paid.
The customer does not receive the notification of paid. Why?

The customer does not receive the invoice email.
Then I set the status on pending arrival then to check-in and nothing. The customer does not receive the invoice email.
In the end I set the status to check-out and the customer receives the thank you email with the request for the feedback but there is not the invoice.

When the system send the invoice?

Thanks, best regards

PS: on my backend, on invoice info, the "Sent on" is always on "not send". If click on "Send to subscriber by email" the system sends the invoice by email and the customer receive it correctly. But this is not "Auto".

Hi,

The notification email should contains the Invoice PDF file in attachment, please recheck it.

If you don't see it then please raise a new support ticket, we will check it for you.

Regards,

Hi,
what a fool I am! Yes, on the confirmed notification email there are the invoice and the voucer.
EXCUSE me, please!
But on backend, on invoice info, the "Sent on" is always on "not send". Should it be on sent?

About the payment, The customer does not receive the notification of paid whit manual paid setting. Why?

Regards

Hi,

About the Sent on, it will be fixed in v2.3.0.

About the paid notification, Solidres does not send that notification. You can use the reservation note to notify your customer.

Regards,

Hi,
on Solidres configuration there is "Email when changing reservation state". I have this set to yes.
But my Solidres sends the emali only with confirmed and checked out.
What about the other states?
Best regards

Hi,

Solidres also sends email when the reservation status changed to "Canceled".

Regards,