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Email address do not match issue

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3 weeks 5 days ago #15455 by warylad
Email address do not match issue was created by warylad
I'm getting this warning when registering as a user:

Warning
The email addresses you entered do not match. Please enter your email address in the email address field and confirm your entry by entering it in the confirm email address field.

What is the reason for this error, how to resolve it?

P.S I cannot see the confirm email address field in the booking form..

Regards,
Kamran

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3 weeks 5 days ago #15462 by solidres
Replied by solidres on topic Email address do not match issue
Hi,

What is your current Solidres version?

Regards,

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3 weeks 5 days ago #15463 by warylad
Replied by warylad on topic Email address do not match issue
Version 2.8.3-Stable

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3 weeks 4 days ago #15519 by solidres
Replied by solidres on topic Email address do not match issue
Hi,

Make sure that you disable all of your template override and try again.

If this issue persist, please provide us your website URL.

Regards,

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3 weeks 3 days ago #15525 by warylad
Replied by warylad on topic Email address do not match issue
havent applied overrides..

www.royalgraceguesthouse.com

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3 weeks 23 hours ago #15567 by solidres
Replied by solidres on topic Email address do not match issue
Hi,

We are pretty sure that your template does have out of date template override for Solidres, in the guest form there is no confirmation email address field which should be there.

You can remove your out of date template override in Solidres System Info page easily. Then you should request your template developer to update their out of date template so that it can work with latest Solidres version.

You can also confirm by switching to the default Joomla template.

Regards,

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