( Latest versions: 2.8.0 Stable, compatible with Joomla 3.9.0+   &   0.9.3 Stable, compatible with WordPress 4+ )

How Solidres sends outgoing emails?

Solidres totally uses Joomla and WordPress API to send emails, that means if your Solidres has problems sending emails, make sure that you check and confirm that your Joomla and WordPress are configured to send emails properly. To confirm, try to register a new user account at your site and use one of your emails for that user, then check to see if you receive emails from your Joomla or WordPress. Joomla users can also use the button "Send test email" in Joomla Global Configuration to do a quick check.

The default mechanism to send emails in both Joomla and WordPress is through PHP Mail, although it is available on most servers, it is not a reliable option to send emails. First, you should try with PHP Mail to see if it work if it doesn't then you should try to configure SMTP to send an email. Joomla supports SMTP by default (configure in Joomla Global Configuration) while WordPress needs a 3rd plugins for this task, there are many SMTP plugins for WordPress, you can search in WordPress Plugins Directory.

By default, Solidres sends outgoing emails in the following scenarios:

1. After guest complete reservation: Solidres will send 01 email to guest, 01 email to asset's email address, 01 email for asset's partner (requires Hub plugin), then optionally send email to additional configured emails in your asset - tab Publishing - Additional notification emails, in this field you can enter multiple email addresses separated by commas.

2. After reservation canceled by owner: Solidres will send notification emails just like #1.

3. After reservation's status is changed to "Checked-out" and Feedback plugin is installed, Solidres will send an email to your guest to ask for their feedback about their stay.

4. In the backend, when amending existing reservation, the owner has an option to re-send the email to guest if they want.

Reservation statuses in Solidres

Solidres has 07 reservation statuses by default:

  1. Pending: this status is used when a guest book for your rooms but not yet complete payment, therefore the booked rooms are not officially occupied and they are still available for another booking.
  2. Confirmed: this status is used when a guest books your rooms and also complete payment, the booked rooms are now officially occupied and they are unavailable for another booking.
  3. Checked-in: this status is used when guests arrive and check in their rooms, rooms are of course not available for booking during their stay.
  4. Checked-out: this status is used when a guest checks out your rooms. If Feedback plugin installed and enabled, Solidres will send your guest an email to ask for feedback about their stay.
  5. Cancelled: this status is used when a guest books your rooms but decided to cancel the booking when a booking is canceled, all booked rooms will be available again for another booking. Solidres will also send emails to owner and customer to notify about the cancellation.
  6. Trashed: this status is used when you want to delete a reservation from your system. Please note that after trashed a reservation, you sill need to empty trashed it (refer to our FAQ - Component - #2).
  7. Closed: this status is for the legacy purpose, you can just ignore it.

WordPress security checklist

Developing an online website for your business takes a lot of time, resources and effort and you probably don’t want your website to be compromised. Below is our general checklist to have a security site:

  • 1. Find a good hosting provider, and note that shared hosting is the cheapest and often the favorite target of hackers.
  • 2. Always update WordPress and your installed 3rd plugins/themes. Do not install plugins/themes from unknown providers, the more plugins/themes you installed, the more vulnerable your site is.
  • 3. Monitor your website regularly, take back up frequently. Make sure that your back up works, a broken back up site means no backup.

Below are very good resources about security which we strongly recommend you to read:

Joomla security checklist

Developing an online website for your business takes a lot of time, resources and effort and you probably don’t want your website to be compromised. Below is our general checklist to have a security site:

  • 1. Find a good hosting provider, and note that shared hosting is the cheapest and often the favorite target of hackers.
  • 2. Always update Joomla and your installed 3rd extensions/templates. Do not install extensions/templates from unknown providers, the more extensions/templates you installed, the more vulnerable your site is.
  • 3. Monitor your website regularly, take back up frequently. Make sure that your back up works, a broken back up site means no backup.

Below are very good resources about security which we strongly recommend you to read:

Frequently asked questions

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Templates


  • 1. How to choose a good Joomla template for Solidres?

      For Joomla users, please make sure your chosen template supports Bootstrap 2 or Bootstrap 3 frameworks and it can run with Joomla 3+. Furthermore, you can check templates made by Solidres. Some template providers claim that they support Solidres, but you must contact them to make sure that they do support latest Solidres version before purchasing.

  • 2. I am using a Joomla quickstart package from my template provider and I am having upgrade issue?

      This is because your Joomla quickstart package was not created correctly and it has missing values in Joomla table #__schemas. You should contact your template provider and ask them to fix it for you. Table #__schemas is where Joomla stores necessary information to perform the upgrade. For Solidres, it should contain a row that links to 'com_solidres' in table #__extensions. This is a common issue with 3rd template providers and their quickstart packages.

  • 3. How to disable template override for Solidres?

      Rename or remove this folder /templates/YOUR_TEMPLATE_NAME/html/com_solidres. This step is helpful when you need to disable out of date template override for Solidres. You should ask your template provider to update their template override for Solidres if template override is causing an issue.

      In newer Solidres, you can go to Solidres System Info page, section "Template override check list", then you will see a button to quickly disable all template overrides.

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