Duplicated reservations

Hi,
I have a problem with the frontend/backend reservations:
From the backend was made a reservation (created at 09-04-2016) to room A, for 09-17-2016, one day.
Later, from the frontend was made a reservation (created at 09-08-2016) to room A, checkin 09-17 to checkout 09-19, three days. The system accepted this second reservation for the same room at the same day, despite the fact that was already reserved.
What can be done to solve this?
The asset booking type is set to "per day".
I'm using complex tariff plugin.

Please I need a solution to this bug. There has been 3 more cases of the same problem.
I've payed for solidres, but the situation that triggered this bug didn't appeared in the support period.
Hope your answer
thanks

Hi,

Nice week to you.

Please check out FAQ - Component - #4:

www.solidres.com/support/frequently-asked-questions

Regards,

Hi,
Thanks for your answer. I haven't noticed that before. However, this didn't solve the problem completely:
As I mentioned on the first message, the booking is set to "per day", but there is this situation:
-First guest make a reservation from day 17 to day 18, and the default reservation status is "confirmed" (So, day 18 for that room should be unavaliable from now on)
-A day later, second guest make a reservation from day 18 to day 19 and is able to do it on the same room.
This behavior is inconsistent with the "per day" setting, as it states on the configuration tip ("In case of booking per day, your guest will be charged 2 day for a stay from March 1 to March 2."), because the system shouldn't charge 2 different guest nor allow them to book for the same day. If this would have happen with the "per night" setting, would have had sense, but if it's set "per day" shouldn't allow check out/check in on the same day.
Before asking this, I've searched trough FAQ, documentation, and forum if there is some setting or way to set the checkout/checkin hour, to avoid this, but haven't found nothing.
We have solidres 1.0 stable

Hi,

How many rooms your room type is having?

If you need further assistance, please create new support ticket or send us your website address and super user account to This email address is being protected from spambots. You need JavaScript enabled to view it., we will check it for you.

Regards,

The room type has 5 rooms. However, the problem still happen on 1 room roomtypes.
I've sent a mail as suggested.
Thank you.
Regards