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Email notification offline paiement does not work (Joomla)

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3 months 4 weeks ago #16900 by ateppaz
Hello,

I don't know if it's a bug or a configuration issue.

I don't receive any mail when someone put his card infos on the offline plugin paiement...
I checked my smtp configuration on Joomla dashboard and the test mail is working!

I don't understand why I don't receive mail from this plugin...

ps : However, I receive mail confirmation on reservation.

pj : capture of my Joomla and OVH configuration.

Server mail option in Joomla : PHP mail
Test send email : ok : test email sent / test email received

Every mail sent is working on all other plugins.
Is it normal ?

Where did the email is sent with offline paiement ? There is very many fields with asset email in Solidres configurations.

Thank you for your help.

Arnaud
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3 months 4 weeks ago #16933 by solidres
Hi,

Please raise a new support ticket and provide us your website info, we will check this issue further for you.

Regards,

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3 months 4 weeks ago #16937 by ateppaz
Hello,

Could you tell me what kind of website info do you need?

Thank you for your help,
Arnaud

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3 months 3 weeks ago #16944 by solidres
Hi,

We need your website URL and an admin account to assist you better. Please use our private support ticket system for such info as this is public forum.

Regards,

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