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The reservation no longer sends the email

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5 months 2 days ago #17269 by pettinati
Dear Sir,

The reservation no longer sends the email

For a few days I had to set up the sending of emails in joomla with the smtp method. Sending that works correctly.
The problem arises when a customer makes a reservation. We used to receive the notification email, now we don't receive it anymore.
The reservation is registered in the pending status, if I confirm it then we will receive the email.
How can I solve?

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5 months 1 day ago #17270 by solidres
Replied by solidres on topic The reservation no longer sends the email
Hi,

Please raise a new support ticket and provide us your website info, we will check it further for you.

Regards,

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2 months 2 weeks ago #17711 by pettinati
Replied by pettinati on topic The reservation no longer sends the email
How do I open a support ticket?

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2 months 2 weeks ago #17716 by solidres
Replied by solidres on topic The reservation no longer sends the email
Hi,

Please renew your subscription level first, then you should be able to access menu Support > Tickets, it is where you can open a new support ticket, the support ticket system is only available for active subscribers.

Regards,

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2 months 1 week ago #17749 by pettinati
Replied by pettinati on topic The reservation no longer sends the email
now i have the free version

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