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Issues with reservation system and paypal

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4 years 4 months ago #5568 by gurquiza
While using the sandbox mode for PayPal, the system behaves normal; the customer details are entered the page redirects to PayPal, and once the test transaction is completed it redirects back to the reservation website giving a confirmation number. On the backend, the reservation is marked as confirmed, the payment status changes to paid, and the room is checked out of inventory.

Once the PayPal payment option is changed from sandbox to live mode, the system does the same procedure for the reservation process, but on the backend it does nothing. The reservation stays as pending and so does the payment status. This creates a problem because although the payment is complete, the room assigned to the reservation stays in inventory.

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4 years 4 months ago #5570 by vietvh
Replied by vietvh on topic Issues with reservation system and paypal
Hi,

Could you create a new support ticket with your website address, admin account and FTP account so that we can check it for you?

Regards,

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4 years 4 months ago #5574 by gurquiza
Replied by gurquiza on topic Issues with reservation system and paypal
where can i send you this information so it is private?

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4 years 4 months ago #5577 by gurquiza
Replied by gurquiza on topic Issues with reservation system and paypal
to which address or where can i send you this information so it is private?

Thank you,

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4 years 4 months ago #5578 by vietvh
Replied by vietvh on topic Issues with reservation system and paypal
Hi,

Please create a new support ticket by going to menu Support -> Tickets

Regards,

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