Adora template not working so well with solidres

The solidres advance search box in adora is having some issues and also solidres have report malfunction bellow the pictures
Please let me know

Hi,

Please raise a new support ticket and provide us your website info so that we can check it for you.

Regards,

sorry i work at localhost yet.
i already raise a support ticket
how to fix that ? any proceed ?

Hi,

We do not see any support ticket from your account, could you provide the ticket number?

Support ticket can be found under menu Support - Tickets.

Regards,