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2 rooms booked, only 1 room added to system

Thellie
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7 years 11 months ago #12234 by Thellie

2 rooms booked, only 1 room added to system was created by Thellie

Reception has informed me that in two cases (1 Agoda and 1 Expedia) the guest has booked two rooms in two separate bookings - ie they booked a twin room, then made a separate booking for a double room. Each room booking has its own booking number. I checked the Expedia booking and:

ExpediaPartnerCentral system - 2 bookings show correctly

MyAllocator system - 2 bookings show correctly

Solidres system - only 1 booking has been received (the 2nd booking).

Is the 2nd booking overriding/overwriting the 1st booking?

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