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2 rooms booked, only 1 room added to system
- Thellie
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5 years 4 months ago #12234
by Thellie
2 rooms booked, only 1 room added to system was created by Thellie
Reception has informed me that in two cases (1 Agoda and 1 Expedia) the guest has booked two rooms in two separate bookings - ie they booked a twin room, then made a separate booking for a double room. Each room booking has its own booking number. I checked the Expedia booking and:
ExpediaPartnerCentral system - 2 bookings show correctly
MyAllocator system - 2 bookings show correctly
Solidres system - only 1 booking has been received (the 2nd booking).
Is the 2nd booking overriding/overwriting the 1st booking?
ExpediaPartnerCentral system - 2 bookings show correctly
MyAllocator system - 2 bookings show correctly
Solidres system - only 1 booking has been received (the 2nd booking).
Is the 2nd booking overriding/overwriting the 1st booking?
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- solidres
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5 years 4 months ago #12236
by solidres
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
Replied by solidres on topic 2 rooms booked, only 1 room added to system
Hi,
Please provide us your booking ID, we will check it for you.
Regards,
Please provide us your booking ID, we will check it for you.
Regards,
FAQ: www.solidres.com/support/frequently-asked-questions
Support Policy: www.solidres.com/support-policy
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