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2 rooms booked, only 1 room added to system

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3 months 3 weeks ago #12234 by Thellie
Reception has informed me that in two cases (1 Agoda and 1 Expedia) the guest has booked two rooms in two separate bookings - ie they booked a twin room, then made a separate booking for a double room. Each room booking has its own booking number. I checked the Expedia booking and:

ExpediaPartnerCentral system - 2 bookings show correctly

MyAllocator system - 2 bookings show correctly

Solidres system - only 1 booking has been received (the 2nd booking).

Is the 2nd booking overriding/overwriting the 1st booking?

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3 months 3 weeks ago #12236 by solidres
Replied by solidres on topic 2 rooms booked, only 1 room added to system
Hi,

Please provide us your booking ID, we will check it for you.

Regards,

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