Frequently asked questions

First, use a developer tool like Firebug (Firefox) or DevTools (Google Chrome), open their console to check if there are any Javascript errors. If errors come from 3rd extensions/templates not related to Solidres, you should try to uninstall them to test again.

Solidres is compatible with Joomla SEF only if you use 3rd SEF extensions, add Solidres as an exception.

Try to lower the error reporting levels in Joomla Global Configuration: "Simple" level is sufficient enough for testing.

First, change reservation's status to "Trashed".

Then filter all "Trashed" reservations by using the drop down on top of column "Status".

Then you will be able to see a new button "Empty Trash", select your trashed reservation and click that button to permanently delete them.

For Solidres v0.6.2 and before: they can be found in: /libraries/solidres/mail, all emails are grouped into a folder for each language. Just copy the default en-GB folder to your language (it-IT, fr-FR, ru-RU etc) and translate them from there.

For Solidres v0.7.0 and after: they can be found in /components/com_solidres/layouts/emails. Each email template comes with 2 versions: inliner and non-inliner. The inliner version is used because it displays better in a web-based email client like Gmail, however, it is harder to read because it uses a lot of inline CSS. In each email template, you will find all language keys which you can use to find and translate in language files.

Make sure that you change the reservation status from "Pending Arrival" to "Confirmed". If you use a payment plugin like Paypal or Authorize.net, the reservation's status is changed automatically. Since Solidres v0.8.0, a new option has been added which can specify the default reservation status.

It normally happens because your database is already used by another Joomla installation (with Solidres installed), make sure that your Joomla uses a dedicated database, don't use the same database with multiple Joomla installations because that will create duplicate table's constraints.

Solidres uses Google Maps geocoding service to convert from physical address to coordinates. However, Google Maps is not 100% correct therefore sometimes you will need to enter coordinates manually into table #__sr_reservation_assets. To find your coordinates, please refer to this video: http://www.youtube.com/watch?v=OW0gDk3LXec

Make sure that your coupon is assigned to room types. You can edit your room type and check the coupon that you want to apply for it.

You need to turn off Joomla Gzip compression in Joomla Global Configuration, more information can be found in this StackOverflow post.

Make sure that you created 02 menu items for those Joomla articles. Joomla needs menu items in order to generate links to articles correctly. You can see those menu items in our live demo under menu Reservations.

In Joomla Global Configuration, increase the Error Reporting level to either "Simple", "Development", "Maximum" in order for Joomla to show the real error message instead of blank page.

If you've just upgraded Solidres, make sure that you re-install the latest versions of all commercial plugins for maximum compatibility with new Solidres version.

You can go to Plugins -> System - Language Filter -> Automatic Language Change set to NO.

Unlike Joomla's core multilingual feature (Language Associations), Falang /Speedy Translate translate content in a smart and flexible way without having to create duplicate content for each language.

You can do that by editing your room type, in tab Rooms, you can add a room with room name there, for example, if you room type has 5 available rooms, you need to create 05 rooms. In Solidres room is the smallest bookable unit.

Some hosting providers have a strict policy that not allow sending emails within the same domain. You can confirm by changing your asset's email to something different than your domain, for example, @gmail.com or @yahoo.com. You can contact your hosting provider to ask them about this issue.

Please make sure that you complex tariff has values for fields "Min nights" and "Max nights".

First, you need to make sure that the communication between your server and Paypal server is through, some hosting providers block Paypal IP, therefore you need to contact them first, check this page for a full list of Paypal IP. In addition, some Joomla extensions like AdminTools has a feature to block requests which could affect Paypal too. Moreover, you should also enable "Auto return" for your Paypal account, to prevent guest closing the browser after they paid in Paypal website without returning to your site to complete the reservation.

This issue happened mostly because your guest forgot to return to your site after they finished their payment at Paypal website. To prevent this issue, you should configure Auto Return for your Paypal account.

Yes, since Solidres for Joomla v1.0.0 and Solidres for WordPress v0.3.0, you can enable new option in your Room Type - Publishing - "Is exclusive", it will replace the room quantity dropdown with a single booking button so that your guest can book directly without having to select the room quantity, you can also skip the room form if you want.

Google requires a FREE API Key for accessing their Maps product. Get a free API key here and enter it into Solidres Options - Component - Google Maps API Key (for Joomla) or Solidres Settings - Plugins - Google Maps API Key (for WordPress).

First, make sure that you are using latest Solidres version. Second, make sure that all of your templates overrides for Solidres are updated or removed (you can do that in Solidres System Info page). Finally, make sure that your Nginx is configured correctly to run Joomla SEF by applying all the necessary configuration in this tutorial.

Ad Block is a good extension to block unwanted ads in your browser. However it also blocks valid images in many cases because it detects images with some common sizes in the image file name. To overcome that, you can go to Solidres Options - Media, then change the image sizes to a different numbers and save it. Then go to Solidres System page to re-generate all thumbnails.

They can be found in: /libraries/solidres/invoice, all emails are grouped into a folder for each language. Just copy the default en-GB folder to your language (it-IT, fr-FR, ru-RU etc) and translate them from there.

For Solidres v0.7+, you can find all invoice templates here: /plugins/solidres/invoice/layouts/.

Solidres's Load Module plugin (insert the module into an asset or room type's description ) works similarly to Joomla's Load Module plugin (insert the module into Joomla's article), therefore you can refer these existing tutorials, they are well described and easy to understand: text tutorial or video tutorial.

Location means asset's city which is configured in your asset.

Our Offline payment plugin captures your guest credit card information while making reservation, then after the reservation is completed, Solidres will split the credit card number into 2 parts, the first part will be included in the emails that sent to asset's owners, and the second part is stored with the reservation data and you can see it in your reservation management. So why does Solidres split credit card number? It is for security purpose, it makes it a lot harder for attackers who are trying to steal your guest's credit card numbers. Moreover, you can also clear the stored credit card number in your reservation after processing it.

This issue usually comes from the conflict between jQuery and Mootools. Although jQuery is the main JS framework now in Joomla, there are still many 3rd Joomla extensions using Mootools. Fortunately, there is a fix for this conflict which can be found in the official Joomla CMS repository (there will be 2 types of fixes for you to choose, just use the one which suits your website the most) or using a 3rd Joomla plugin. Since Solidres v0.9.4, you can just turn on the option "Enable carousel compat" in Solidres Options - General.

For Joomla users, please make sure your chosen template supports Bootstrap 5 frameworks and it can run with Joomla 4 or Joomla 5. Furthermore, you can check templates made by Solidres. Some template providers claim that they support Solidres, but you must contact them to make sure that they do support latest Solidres version before purchasing.

This is because your Joomla quickstart package was not created correctly and it has missing values in Joomla table #__schemas. You should contact your template provider and ask them to fix it for you. Table #__schemas is where Joomla stores necessary information to perform the upgrade. For Solidres, it should contain a row that links to 'com_solidres' in table #__extensions. This is a common issue with 3rd template providers and their quickstart packages.

Rename or remove this folder /templates/YOUR_TEMPLATE_NAME/html/com_solidres. This step is helpful when you need to disable out of date template override for Solidres. You should ask your template provider to update their template override for Solidres if template override is causing an issue.

In newer Solidres, you can go to Solidres System Info page, section "Template override check list", then you will see a button to quickly disable all template overrides.

You can change the font to suit your language in Solidres Options - Invoice - "Font name main" and "Font monospaced" to a more suitable font like "dejavusans".

It is your database issue, make sure that all tables in your database are configured with utf8 collation (the recommendation are ut8_unicode_ci). To fix it you must change your table's collation to support UTF8, you can change that using phpMyAdmin or use an extension called "Admin Tools" which can be found in the JED.

Yes, you can. However, you need to make some simple customization like changing language strings or complex customization like adding/removing fields, it depends on your business requirements. We have seen many users who modify Solidres for cat boarding facility booking, USB 3G booking, villas, apartments, campsite, campervan, tent...

We build Solidres for our users, therefore if a feature is demanded by many users, we will consider it for next releases. To let us know about your feature request, make sure that you reply in one of existing topics in our Feature Requests / Suggestions forum or post a new one. If you don't want to wait, you can contact us to request a quote for Custom Development service.

You should be familiar with Joomla and can perform basic tasks like installing Joomla, installing/uninstalling 3rd extension using Joomla Extension Manager, making basic configuration like adding menus or editing contents or manage modules via Joomla Module Manager.

If you want to customize Solidres the way you want like changing the layout or adding some new features, you must have programming skills involves PHP/Html/Css/Javascript.