1. If I'm not satisfied with Solidres, can I get a refund?

We offer a 14-day money-back guarantee, please make sure that you read our Refund Policy for refund conditions before making purchase.

2. How many domains can I install/use Solidres?

Unlimited. You can install and use Solidres in as many domains as you wish. However support is only given to the number of domains associated with your subscription levels.

3. What is the different between Joomla templates made by Solidres and other templates made by other template providers?

Our templates are created specifically for hospitality/tourism industry, it requires minimum modification to run your business while almost other templates target generic usage and often require many hours to configure and tweak. Our templates also have exclusive modules/widgets that are only available for our own subscribers.

In addition, our templates are updated regularly to support latest Solidres version while other providers don't. When you need support, having only one provider make it easy to get things resolved.

4. Do you encode the Solidres's source?

No. Solidres's code is 100% open source, you have 100% access to all source code of Solidres.

5. Am I able to keep using Solidres after my subscription is expired?

Yes. But you will not be able to access to our support and updates (bug fixes, new features).

6. As a paid subscriber, how many questions/tickets can I ask/create?

Unlimited. We love to assist you and we are here to help therefore we don't limit your questions/support tickets number.

7. I don't have PayPal account, how can I pay?

PayPal allows you to pay with your credit cards without having to have a PayPal account. When you are in PayPal checkout page, click on link "Don't have a PayPal account" then fill in your credit card details there. There will be an option for you to create a new PayPal account, but that is not required.

8. What if my desired features are not available here?

You can request our Custom Development service or request new feature in our forum.

9. Does subscription cost include installation/configuration service?

No, but you can request Installation/Configuration service.

10. Do I need any 3rd tools/extensions to install the quickstart package?

No. Our template quickstart package installation is exactly the same with normal Joomla installation, there is no custom procedure, no 3rd tools/extension is needed. If you can install Joomla, then you can install our template quickstart package easily. Check our video tutorials for more details

11. How about the pricing of Channel Manager (MyAllocator)?

Channel Manager (MyAllocator) feature is available for all active subscribers, that means in order to use Channel Manager (MyAllocator) feature, you need an active subscription. Each active SINGLE, BUNDLE and HUB subscriber is entitled to 01 domain to be used with Channel Manager, this domain is also the same with the supported domain (01 support domain), for DEVELOPER subscribers, you can use Channel Manager (MyAllocator) with unlimited domains. For each domain, there is no number of properties limitation.

NOTE: We partners with MyAllocator.com to provide the channel manager connection, therefore you'd need to register an account at MyAllocator.com, they provide 30 days free trial, the exact price is based on your property's type and number of rooms, please check their website for more information.

12. How about the pricing of Channel Manager (Beds24)?

Channel Manager (Beds24) feature is available for all active subscribers. There is no limitation on number of properties and domains.

NOTE: We partners with Beds24.com to provide the channel manager connection, therefore you'd need to register an account at Beds24.com, they provide free trial usage, the exact price is based on your number of properties and the connected channels number, please check their website for more information.